Help
Section:
Our staff is waiting to help you with your needs. Our
friendly customer service team can help you with any
questions or problems you have or to check the status
of your orders. Call us today! 1-800-845-5500 These
are some of the most commonly asked questions about
ordering, shipping, and returns.
To
Cancel / Change an Order
If you would like to cancel or to make a change to an
existing order, please contact us as soon as possible
as most orders usually ship out within 48 hours. Once
an order is sent out to the shipping department we cannot
guarantee that the order will be changed.
Missing Order
If you haven’t received your order in the allotted
timeframe, contact our customer service department and
they will be able to check the status of your order.
Missing Item(s)
If you receive your order and something is missing (i.e.
parts), contact our customer service department and
they will be able to send you out your missing item(s).
Delivery Time
Most orders will be shipped out within 48 hours of placing
your order with us. This is an estimated time and in
some cases (i.e. custom orders, backorders and dropships)
it will take longer for your order to ship & for
you to receive it. During the busy times of the year
it may take a few extra days to ship out. This is due
to the high volume of orders that we receive daily.
Backordered Items
We try to keep our system and websites up to date with
the latest information. However, there are occasionally
shipping delays that may be associated with your item(s).
Usually, items will only be on backorder for 1-2 weeks
and they will ship out when they arrive at our warehouse.
You will be contacted by email if you have any backordered
items. If you would like to cancel your order or switch
to an in stock item, please contact our customer service
department. You are not charged for backordered item(s)
until they are shipped, so if you wish to cancel or
switch your order, a refund will not be necessary.
If
your item(s) is going to be on backorder longer than
we anticipated we can sometimes dropship it directly
from the manufacturer. This cuts down on the shipping
time to you, since the item(s) will go to you first
instead of coming to us and then out to you.
Dropship Items
If your item(s) are being dropshipped from the manufacturer
please allow 7-10 business days for your order to ship
out. During the busiest times of the year, this may
be extended, as the manufacturer receives more orders.
We apologize for the inconvenience and we will get your
order out to you as soon as possible. If you have not
received a tracking number or any shipping confirmation
after the estimated shipping time, please feel free
to give us a call and we can check the status of your
order.
Returning Your Order
We accept returns on most orders within 30 days of purchase
and a 20% restocking fee will be charged. Shipping costs
will not be refunded and the customer is responsible
for all return shipping costs. An RMA authorization
number needs to be obtained from the customer service
department prior to sending your order back to us. Without
this number we will not accept your package and it will
be returned to you.
The item(s) you wish to return must be unopened, clean
and in resalable condition. Not all items may be returned
(i.e. unfolded covers and custom orders). Please be
sure to clarify with customer service before returning
any packages to us.
Warranty Claims
In the event that your product(s) is damaged it may
still be covered under the product warranty. Depending
on the type of warranty for the product, you will either
have it replaced completely or have a discount on a
new one. Please note that warranties are for product
replacement only. You will be responsible for all shipping
costs.
