Sales Policy & Terms At SwimmingPoolLiners.com
HOME DELIVERYWe normally ship by FedEx Home Delivery. However, FedEx has maximum size and weight limitations. Where the items exceed FedEx limitations, we will ship by common carrier. FedEx will generally leave your package at your doorstep without a signature. For common carrier deliveries, only curbside delivery service is provided and a signature is required. (For an extra charge, in-house deliveries and special lift gate delivery service may be available.) Any applicable shipping/freight charges will be automatically calculated when you place your order.
Please direct freight and delivery questions, including the availability of expedited delivery, with our Customer Service Department at 1-800-828-7830.
TIME TO RECEIVE ORDERMost orders are shipped within 24 hours. However, the actual delivery time may depend on how the product is shipped, if the product is back-ordered, if your order is placed during a holiday period, or due to weather conditions. We cannot guarantee an exact date of delivery.
BACKORDERSDespite our best efforts, items are sometimes out of stock. This occurs due to the inability of the manufacturer to keep up with demand or due to an unexpectedly high response to items offered on our website. Items in stock will be shipped immediately; back-ordered items will be shipped as they become available. If you cannot wait for a back-ordered item, call our Customer Service Department to determine if a product substitute or other option is available.
DROP SHIPMENTSIn the event that an item is out of stock, we will occasionally drop ship the item direct from our supplier to save delays in processing your order.
RETURN POLICYWe accept returns on most orders within 30 days of purchase. A 20% restocking fee will be charged for returns. Original shipping and handling costs will not be refunded and the customer is responsible for all return shipping costs. An RMA authorization number needs to be obtained from the Customer Service Department prior to sending your order back to us. Without this number we will not accept your package and it will be returned to you.
The item you wish to return must be unopened, clean and in resalable condition. Note: Not all items may be returned. For example, chemicals, custom and special orders and unfolded covers and liners are non-returnable.
SPECIAL/CUSTOM ORDERSSpecial orders and custom orders are non-returnable. Please contact our Customer Service Department with any questions regarding additional terms and conditions related to special and custom orders.
TYPOGRAPHICAL ERRORSLeisure Living makes every effort to ensure the website information is correct and up to date; however, typographical and technical errors sometimes occur. In the event of an error in the stated price of a product the company reserves the right to cancel the order or remove the item in question. If the item has been shipped, either the correct amount must be paid or the item must be returned.
PRODUCT WARRANTYAll products sold are covered by a manufacturerâ��s warranty. There are no other warranties either expressed or implied. Depending on the type of warranty, the item will be replaced or a discount may be given toward a new item. Please note that warranties are for product replacement only. You will be responsible for all shipping costs.
DAMAGED PRODUCTIf your package has been shipped by FedEx and arrives damaged, you have two different options: If the driver is still present at the time of the delivery you can refuse it and contact our Customer Service Department immediately. If the driver is not present when you receive your package, contact our Customer Service Department immediately. We will either replace the item or be able to troubleshoot the problem.
If your freight shipment arrives and it is visibly damaged, you must state the nature of the damage on the shipping invoice before the driver leaves. Then contact our Customer Service Department immediately.
RECEIVED WRONG PRODUCTIf you received a product other than the one you purchased, do not open the package if possible. Check your invoice as a substitution may have been made. See Product Substitutions below. If you are unsatisfied with the substituted product, or if the product is otherwise not correct, contact our Customer Service Department immediately. If we shipped the wrong product in error, you must pay the correct amount for the product which you received or immediately return the product to us.